Boku is revolutionizing the payment landscape by offering a scalable, secure, and reliable payment network that connects global merchants with the world's most popular local payment methods. Their commitment to innovation and customer satisfaction drives them to the forefront of the industry. 

Every new merchant or expansion opportunity brings unique needs and expectations when joining Boku's platform. Boku’s priority is not just to meet these needs but to exceed them, making every interaction with its API seamless and straightforward. By sharing its API and related resources effectively, Boku helps developers and Program Managers integrate and expand their use of Boku’s payment services more effectively.

Challenges

Before adopting APIMatic, Boku faced a massive challenge. Manually creating, maintaining, and sharing API documentation in pdf format to their set of customers was cumbersome and prone to gaps, making it difficult to provide accurate and accessible information in a sector where precision is critical. This also led to onboarding times reaching months at times. Despite efforts to offer API reference guides, best practices, and response codes, these measures were insufficient. As Boku experienced rapid business growth, the need for robust self-service support became increasingly apparent. Boku had to adapt quickly to remain competitive and maintain leadership in a dynamic market. Additionally, optimizing API workflows to ensure that updates were reflected in documentation swiftly and accurately was crucial for keeping customers satisfied and easing the developers' workload.

Boku started looking for a solution by researching a few providers. APIMatic stood out not just for its robust technology but also for its commitment to supporting and collaborating with Boku’s team. Thanks to APIMatic's collaborative approach, the onboarding process was a breeze. Boku wasn't just looking for a service provider; it needed a partner to understand and work with them to address their specific challenges. APIMatic fits that bill perfectly. 

Leveraging APIMatic to provide enhanced documentation that empowers teams and delights customers:

Boku’s developer portal, built with APIMatic, has transformed how Boku manages its API documentation. What used to be a bottleneck in their process is now a powerful tool that empowers their teams and delights their customers. 

By supporting both XML and JSON data formats, we provide customers with the flexibility they need to integrate with their varied tech environments. Our self-serve documentation has streamlined onboarding processes, significantly reducing the time required and freeing up valuable support staff for other tasks. This adaptability has enhanced our service delivery and reinforced our position as a forward-thinking leader in the PSP industry, solidifying our market leadership with innovative solutions.

Looking ahead, the groundwork Boku has laid with APIMatic allows them to think bigger and act faster. They are already discussing future expansions and new features that can now be supported thanks to a more agile API management process. This isn't just about keeping up with the market; it's about setting the pace.