Customer Success Executive

About APIMatic

APIMatic, through its Code Generation product coupled with APIMatic Developer Experience Portal and APIMatic OpenAPI Linter, enables enterprises to document their API using OpenAPI, validate and lint it, and then create SDKs. Through our automatic solution, enterprises can cut down time for their teams and API consumers

APIMatic's free tools are used in 200+ countries, and its paid solutions are deployed by prominent Fortune 100 and Fortune 500 companies. And we're still growing! APIMatic, headquartered in New Zealand with teams in Auckland, North America, and Islamabad, is rapidly expanding its global presence.

Job Responsibilities

• Drive and oversee customer adoption of the product, ensuring seamless integration and maximizing utilization to meet customer needs.
• Conduct in-depth analysis of customer requirements to identify and recommend the most impactful product features that align with their objectives.
• Cultivate and maintain strong relationships with key customer stakeholders, serving as a trusted advisor and fostering collaboration.
• Serve as the primary point of contact and escalation for customers, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.
• Leverage expertise as a subject matter expert to address customer concerns, provide tailored solutions, and optimize their experience with the product.
• Manage projects and initiatives for greater product adoption

What we are looking for;

• Proven experience working with North American and European customers. 
• 2-4 years of experience in Customer Success, Customer Experience, or Relationship Management roles, with a focus on driving customer satisfaction and retention.
• Proven experience collaborating with technical teams, particularly software developers, to drive project success. 
• Demonstrates a comprehensive understanding of Customer Success KPIs and workflows.
• Prior experience in Customer Support or Technical Support roles.
• Self-motivated and dependable professional capable of working independently with minimal supervision.
• Technologically adept, with a strong interest in learning new technologies.
• Demonstrated aptitude for quickly understanding new products, while identifying opportunities to maximize their potential for customer success.
• Proficient in account management and well-versed in modern CRM tools and platforms.
• Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and professionally.

Why Join us?

• USD- locked salary.
• Ability to lead a team working on a world class product with global outreach.
• Exposure in dealing with customers across the globe.
• Opportunities to travel the world and carry thought leadership in the industry.
• Fun team to work with in a startup environment.
• Possibility of owning shares in the company.
• Medical coverage.